Returns & Refund Policy

Returns & Refund Policy

We hope that that you enjoy your Sweets – Due to the nature of the product we do not accept returns unless they are unopened and we agree to a return.

If you require any further information, please email us at web@dreamcandy.co.uk

Postage costs for the sent & returned goods are the responsibility of the customer, unless an error has been made by ourselves and will be deducted from any refund.

Create Your own Products are non refundable.

We do not issue refunds or replacements for sweets that have melted / spoilt due to temperature.

If you decide to cancel your order and notify us before we have made/dispatched your items, we will refund your payment and cancel the order. Please note that all returns must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition. Once goods have been returned, we are legally obliged to refund you within 30 days, We will process a full refund minus any original delivery charges.